FRONT OF HOUSE MANAGER

 As the Front of House Manager, you’ll contribute to the overall success of our store—ensuring smooth daily operations, maintaining our commitment to quality and customer service, and cultivating a positive team atmosphere. This is a hands-on leadership role for someone who loves donuts, thrives in a fast-paced environment, and has a passion for excellence.

Schedule can be tailored to your needs to some extent.  Typically, you will be on-site one morning per weekend, three mornings during the week, and at any other times needed to complete tasks that could not be done during your scheduled shifts and for training staff, etc...

• Competitive pay based on experience
• One week paid vacation per year
• Monthly performance based bonuses
• Discounts on all products sold
• Flexible Schedule
• Supportive work environment

• 2+ years of management experience in a café, bakery, or food service setting preferred
• Friendly, approachable leadership style
• Excellent organizational and communication skills
• Passion for great food and community service
• Comfortable using POS systems and managing basic spreadsheets or digital reports
• Able to work early mornings (shifts may begin as early as 4:30am), weekends, and holidays
• Barista experience is a big bonus!

Lead the Team

Hire, train, schedule, and supervise a team of front-of-house staff and bakers. Foster a collaborative, respectful work culture.

Customer Service Excellence

Make sure every guest receives top-tier service with a smile. Step in to assist customers or handle concerns when needed.

Maintain Shack Standards

Ensure cleanliness, organization, and consistent service across all areas

Inventory & Ordering

Manage stock levels of ingredients, paper goods, and supplies. Place timely orders to avoid shortages or waste.

Sales & Promotions

Monitor daily sales, suggest new ideas for specials or promotions, and help grow our loyal customer base.

Cash Handling & Reporting

Oversee register operations, track sales data, prepare daily reports, and assist with bank deposits.

Operational Oversight

Coordinate with the owner on staffing, maintenance, and shop improvements. Help troubleshoot issues as they arise.